Market Guide · Austria
Public Safety Software for Austria
Bundespolizei · 9 Landespolizeidirektionen · BOS-Funk TETRA/Tetron · BK/DSN · DSGVO/DSB · NIS2/NISG · BBG/BVergG
Austria — 9.1 million people in one of Central Europe's most prosperous economies — operates Bundespolizei across 9 Landespolizeidirektionen and the BOS-Funk TETRA/Tetron network as the emergency radiocommunications infrastructure for all services. With Vienna as capital and one of Europe's most advanced Smart City programmes, Austria combines a decentralised federal model with strict DSGVO/DSB and NIS2/NISG requirements. KabatOne delivers the CAD, video, and GIS platform integrated with BOS-Funk, DSGVO-compliant, and ready for the BOS-Funk 2.0 transition.
Key Challenges in the Austrian Market
The unique operational requirements that define public safety in Austria.
Federal model with 9 Länder and BMI/Bundespolizei coordination
Coordinating Bundespolizei and its 9 Landespolizeidirektionen with independent Länder fire and ambulance systems through Leitstellen and ILS centres — with BK and DSN for federal-level operations.
BOS-Funk TETRA/Tetron and BOS-Funk 2.0 transition
Integrating CAD dispatch with the existing BOS-Funk TETRA/Tetron network while preparing the transition to BOS-Funk 2.0 (4G/5G emergency broadband) — ensuring operational continuity during migration across 9 Länder.
Smart City Wien, KFZ-Kennzeichenerfassung and DSGVO/DSB
Managing Vienna and city camera surveillance networks and ASFINAG ANPR systems with AI analytics compliant with DSGVO/DSB — with §54 SPG legal basis, DPIA, and Austrian Datenschutzbehörde guidelines.
DSGVO/DSB, NIS2/NISG, SPG/PolDVG and BBG procurement
Meeting DSGVO/DSG, NIS2 (NISG), police legal basis SPG/PolDVG, Federal Chancellery/ISO 27001 security framework, and BOS-Funk homologation requirements, with EU cloud and BBG/BVergG-compatible procurement.
How KabatOne Supports Austrian Public Safety Services
One unified platform adapted to the federal 9-Länder model, BOS-Funk TETRA network, and Smart City Wien.
112/122/133/144 CAD Dispatch + BOS-Funk TETRA/Tetron Integration
Multi-agency CAD compatible with all 9 LPD and Länder Leitstellen — BOS-Funk TETRA/Tetron integration with BOS-Funk 2.0 readiness (4G/5G broadband), automatic incident classification, Bundespolizei-Feuerwehr-Rettungsdienst resource assignment, and BK/DSN coordination for federal operations. Compatible with Länder ILS (Integrierte Leitstellen) centres.
Smart City Wien, KFZ-Kennzeichenerfassung and DSGVO/DSB Compliance
Unified management of Vienna cameras (U-Bahn, Westbahnhof, Praterstern), ASFINAG, and ANPR/KFZ-Kennzeichenerfassung systems with AI analytics. Native DSGVO/DSG compliance: §54 SPG legal basis, DPIA, retention management, and differentiated access by Land and police force. Compatible with Smart City Wien platform and CÜPLA critical infrastructure protection systems.
GIS Situational Awareness for 9 Länder and Disaster Operations
Shared GIS situational awareness across Bundespolizei, 9 Länder, Landeswarnzentralen (LWZ), and BMI/BMLV — for coordination in alpine disasters (avalanches, floods, Eastern Alps forest fires) and major event security operations (Vienna Opera Ball, New Year at the Graben, EU summits in Vienna). Integration with ZAMG weather/alert data and BMI disaster information systems.
FAQ — Public Safety in Austria
Answers to the most common questions about the Austrian public safety market.
How is public safety organised in Austria?
Austria organises its public safety under the Federal Ministry of the Interior (BMI — Bundesministerium für Inneres). The Austrian Federal Police (Bundespolizei) is the unified force created in 2005, merging the former Federal Gendarmerie and Security Police. The Bundespolizei operates across 9 Provincial Police Directorates (Landespolizeidirektionen, LPD), one per Land (Burgenland, Carinthia, Lower Austria, Upper Austria, Salzburg, Styria, Tyrol, Vorarlberg, and Vienna). The Federal Criminal Police Office (BK — Bundeskriminalamt) coordinates federal investigations. The State Protection and Counter-Terrorism Directorate (DSN — Direktion Staatsschutz und Nachrichtendienst) is the domestic intelligence service. Fire services (Feuerwehr) operate at municipal/district level under the 9 Länder. Ambulance services (Rettungsdienst) are managed by the Red Cross, Samariterbund, and Johanniter under Länder supervision. The unified emergency number is 112 (European), with 122 (fire), 133 (police), and 144 (ambulance) still widely used.
How does emergency dispatch work in Austria? What are the Landeswarnzentralen and the BOS-Funk/Tetron network?
Austria operates multiple emergency numbers: 112 (unified European), 133 (police), 122 (fire), and 144 (ambulance). Police dispatch operates from the 9 Landespolizeidirektionen operations centres. Fire brigades are dispatched from Länder Leitstellen (alarm centres), which also receive 122 calls. The Landeswarnzentralen (LWZ) are Land-level alert and coordination centres for disasters and civil protection. The BOS-Funk network (Behörden und Organisationen mit Sicherheitsaufgaben — Safety Organisations Radio Networks) is the digital radiocommunications network for Austrian emergency services. The network was modernised with TETRA technology (Tetron) — operated under contract with the Tetron consortium — and in 2025-2026 is transitioning to BOS-Funk 2.0 with 4G/5G and emergency broadband technologies. Integrated Dispatch Centres (Integrierte Leitstellen — ILS) exist in several Länder to coordinate police-fire-ambulance from a single centre.
What Smart City and digitalisation projects are active in Austrian public safety?
Austria has a high level of public sector digitalisation driven by the BMI and the Federal Government's digitalisation agency. Vienna (Wien) has the Smart City Wien programme, one of Europe's most advanced, with integrated traffic management, urban surveillance connected to Polizei Wien, smart parking, and urban data analytics. The BMLV (Ministry of Defence) and BMI coordinate critical infrastructure protection (KRITIS) under the Critical Infrastructure Protection Act. The ELDIS project (Electronic Documentation and Information System) modernises police incident management systems. Austria actively participates in the Galileo programme (European GNSS) for emergency resource positioning. SIAK (Security Academy) drives police digital training. SaferCity and ITS (Intelligent Transport Systems) projects integrate traffic data, cameras, and urban sensors into Polizei and Länder management platforms.
How is public safety software procured in Austria?
Austrian public procurement is governed by the Federal Public Procurement Act (Bundesvergabegesetz — BVergG), implementing EU directives. Contracts are published on e-procurement platforms: ANKÖ (Auftragnehmerkataster Österreich) for supplier registration, and the federal procurement portal. Beschaffung Austria GmbH (BBG — Federal Procurement Agency) manages framework contracts for the Austrian federal government — the BBG framework agreement is the most efficient channel for public administration. The BMI directly procures Bundespolizei systems. Länder independently procure their fire and ambulance systems. Large contracts (at or above EU thresholds) appear on TED/OJEU. Austria is a federal system with 9 autonomous Länder in many procurement decisions — especially for fire and ambulance services.
What are the data protection and cybersecurity requirements for public safety software in Austria?
Public safety software in Austria must comply with GDPR (DSGVO — Datenschutz-Grundverordnung, implemented in the Datenschutzgesetz — DSG 2018). The supervisory authority is the Datenschutzbehörde (DSB). Police systems are additionally subject to the Security Police Act (Sicherheitspolizeigesetz — SPG) and the Federal Act on Processing of Personal Data by Security Authorities (PolDVG). For cybersecurity, CERT.at (Austrian Computer Emergency Response Team) and GovCERT.at are the national incident response teams. NIS2 was implemented in Austria through the NISG (Netz- und Informationssystemsicherheitsgesetz) and its updates. The Rundfunk und Telekom Regulierungs-GmbH (RTR-GmbH) regulates electronic communications. BMI and Bundespolizei systems must meet the Federal Chancellery's information security framework and ISO 27001 standards for public administration.
What video surveillance infrastructure does Austria have and how is it regulated?
Austria regulates video surveillance through the Datenschutzgesetz (DSG 2018) and GDPR, with the Datenschutzbehörde as the supervisory authority. Police surveillance in public spaces requires a specific legal basis under the Security Police Act (§54 SPG). Vienna has Austria's most extensive surveillance network — with cameras in the U-Bahn metro, Westbahnhof, Praterstern, and city centres integrated with Polizei Wien. The CÜPLA system protects critical installations. ASFINAG motorway cameras are integrated with traffic and police control systems. Plate recognition (KFZ-Kennzeichenerfassung) is integrated in speed camera systems and police checkpoints. Smart City Wien projects integrate cameras, traffic sensors, and environmental data with AI analytics compliant with DSB guidelines.
Why is KabatOne suited for Austrian Bundespolizei, Leitstellen, and BOS-Funk?
KabatOne integrates the capabilities that Austria's Bundespolizei, Länder Leitstellen, and Landeswarnzentralen need unified: multi-agency CAD dispatch compatible with all 9 Landespolizeidirektionen and regional Leitstellen — with BOS-Funk TETRA/Tetron integration and BOS-Funk 2.0 readiness (4G/5G broadband), automatic incident classification, and police-Feuerwehr-Rettungsdienst coordination, compatible with ILS (Integrierte Leitstellen) (K-Dispatch), urban camera and ANPR/KFZ-Kennzeichenerfassung management with AI analytics compliant with DSG/DSGVO/DSB — with DPIA, §54 SPG legal basis, and retention management (K-Video), and shared GIS situational awareness across Bundespolizei, Länder, Landeswarnzentralen, and BMLV/BMI for disaster and major security operation coordination — with Smart City Wien/ASFINAG integration (K-Safety). EU cloud with DSGVO/DSB and NIS2/NISG/CERT.at compliance. Compatible with BBG/BVergG procurement frameworks. Demo adapted to Austria's federal 9-Länder model.
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KabatOne integrates 112/122/133/144 CAD dispatch for all 9 Austrian Landespolizeidirektionen and Länder Leitstellen — with BOS-Funk TETRA/Tetron integration and BOS-Funk 2.0 readiness, DSGVO/DSB-compliant camera/ANPR management, and GIS situational awareness with ZAMG data for alpine disasters and major Vienna events. EU cloud with NIS2/NISG and BBG/BVergG-compatible procurement.