Public Safety Software for Jordan
PSD 12 governorates · CDD unified response · Amman Safe City/GAM · Aqaba Port/ASEZA · 6 border crossings · Law 24/2023/NITC/CERT.jo · Vision 2033
Jordan's Public Safety Landscape
Jordan — with 10.8 million inhabitants across 12 governorates — operates a centralised public safety ecosystem under the Public Security Directorate (PSD), a civil police force under the Ministry of Interior covering all 12 governorates: Amman, Zarqa, Irbid, Balqa, Madaba, Karak, Tafilah, Ma'an, Aqaba, Mafraq, Jerash, and Ajloun. Specialised units include the Criminal Investigation Department (CID), Anti-Narcotics Directorate, Traffic Police, and Border Guard Corps. The Gendarmerie (GADSA) operates under the Jordan Armed Forces (JAF) for critical infrastructure security and major events.
The Civil Defence Directorate (CDD) manages fire and medical emergency response coordinated through unified 911 emergency number, with hospitals including King Hussein Medical Center, Jordan University Hospital, and Prince Hamzah Hospital. The National Centre for Security and Crisis Management (NCSCM), under the Council of Ministers Presidency, coordinates national disaster response — flash floods in wadis, earthquakes (Rift Valley/Dead Sea fault), cyberattacks, and refugee influx emergencies.
Jordan holds a strategic position as a regional connectivity hub with 6 active border crossings — King Hussein Bridge/Allenby (West Bank/Israel), Sheikh Hussein/Jordan River Bridge (northern Israel), Wadi Araba/Yitzhak Rabin (southern Israel), Jaber/Nassib (Syria), Al-Karama/Al-Omari (Iraq), and Aqaba/Durra (Saudi Arabia). Aqaba Port is Jordan's only sea outlet, handling 26M+ tonnes annually under the Aqaba Special Economic Zone Authority (ASEZA). The Jordan Economic Modernisation Vision (2025–2033) and NITC eGovernment framework drive digitalisation of public safety services.
Key Public Safety Agencies & Frameworks
Public Security Directorate (PSD)
12 operational governorates; specialised units: CID, Border Guard Corps, Anti-Narcotics Directorate, Traffic Police, Rapid Intervention Units (RIU), Tourism Police, Border Police — under Director General of Public Security reporting to Ministry of Interior; coordination with General Intelligence Directorate (GID/Mukhabarat) for terrorist threats and counterintelligence.
CDD — Civil Defence Directorate
Fire and ambulance stations across 12 governorates under Ministry of Interior; critical infrastructure response: JPRC Zarqa refinery, NEPCO/JEPCO substations, Queen Alia International Airport (AMM), Aqaba Port, KEMAPCO/JPC industrial facilities; SAR coordination with Royal Jordanian Air Force (RJAF) for mountain/wadi rescue.
NCSCM — National Centre for Security and Crisis Management
Under Council of Ministers Presidency; coordinates multi-agency response for flash floods (Amman/Zarqa/Southern Jordan wadis), earthquakes (Dead Sea fault), cyberattacks, refugee emergencies (1.3M+ registered Syrians/UNHCR), and Syria/Iraq border contingencies; integration with Jordan Meteorological Department (JMD) Early Warning System.
Amman Safe City & PSD CCTV Network
Greater Amman Municipality (GAM) Amman Safe City project with PSD CCTV/ANPR on major roads (Highways 35/40/65, Desert Highway, Amman Ring Road), AMM Airport, malls, and pedestrian zones; coordination with Amman Transport Services (ATS) and Amman smart mobility platform for real-time traffic management.
Aqaba Port & Special Economic Zone (ASEZA)
Aqaba Port — Jordan's only sea outlet, 26M+ tonnes/year — with Aqaba Container Terminal (ACT), Aqaba Industrial Estate (AIE), and phosphate/potash export corridor (APC/JPMC); security under PSD Aqaba branch and JAF; maritime surveillance in Gulf of Aqaba with Royal Jordanian Navy (RJN) and Aqaba Port Authority (APA) coordination.
Border Management — 6 Active Crossings
King Hussein Bridge/Allenby (West Bank, highest passenger volume), Sheikh Hussein/Jordan River Bridge (north), Wadi Araba/Yitzhak Rabin (south), Jaber/Nassib (Syria, main cargo route), Al-Karama/Al-Omari (Iraq), and Aqaba/Durra (Saudi Arabia) — managed by PSD Border Guard Corps, GID, and Jordan Customs Authority (JCA) with biometric integration and INTERPOL.
KabatOne Platform Capabilities for Jordan
Unified CAD for PSD 12 Governorates + CDD
Integrated dispatch with real-time resource management for PSD's 12 regional divisions, CDD stations, Ministry of Health ambulance units, and Gendarmerie (GADSA) units — on the same operational map with unified 911 integration, AI-driven incident prioritisation, and resource tracking to individual officer level, with NCSCM overflow dashboard for national emergencies and GID coordination for high-priority threats.
Amman Safe City Video Management & PSD Cameras
KabatOne manages PSD and GAM Amman Safe City CCTV/ANPR across 12 governorates, integrates AMM and Aqaba Port/ASEZA surveillance, connects JPRC/NEPCO facility video, and provides AI video analytics — anomaly detection, crowd counting, behavioural analysis — with sub-2-second alert latency and real-time stream sharing with NCSCM and GID.
Border & Crossing Management: 6 Active Crossings
KabatOne provides real-time incident management at all 6 active Jordan border crossings — biometric integration with PSD Border Guard systems, ANPR for freight/passenger vehicles, refugee flow coordination (UNHCR/SynergyApp), GID watchlist alerts, and NCSCM crisis management dashboards with Jordan Armed Forces (JAF) access.
Law 24/2023/NITC & CERT.jo Cybersecurity Compliance
KabatOne aligns with Jordan Personal Data Protection Law (Law 24/2023) supervised by MODEE — encryption, consent management, data subject access rights, and breach notification; NITC cybersecurity framework for government systems; CERT.jo incident response standards; and Jordan e-Government Gateway requirements for integrated public sector systems.
Regulation 32/1994 Procurement & Economic Modernisation Vision 2033
KabatOne supports tenders under Government Procurement Regulation (Regulation 32/1994 and amendments), Jordan Government e-Procurement system (ISTISHARA), ASEZA frameworks for Aqaba Economic Zone projects, and Millennium Challenge Corporation (MCC)/USAID co-financing mechanisms for security infrastructure modernisation.
Regulatory & Procurement Framework in Jordan
Data Protection
- •Law 24/2023 — Jordan Personal Data Protection Law
- •MODEE — Ministry of Digital Economy and Entrepreneurship (supervisor)
- •Breach notification · Data subject rights
- •Electronic Transactions Law 15/2015 (Digital Framework)
Cybersecurity
- •CERT.jo — Jordan Computer Emergency Response Team
- •NITC — National IT Centre Cybersecurity Framework
- •GID — General Intelligence Directorate Cybersecurity Guidelines
- •CI protection: JPRC/NEPCO/AMM/Aqaba Port
Procurement
- •Regulation 32/1994 — Government Tenders & Procurement
- •ISTISHARA — Jordan Government e-Procurement System
- •ASEZA — Aqaba Economic Zone procurement rules
- •MCC/USAID — Security infrastructure co-financing
Frequently Asked Questions
How does KabatOne integrate the Public Security Directorate (PSD) across Jordan's 12 governorates?
KabatOne unifies Public Security Directorate (PSD) operations across all 12 governorates — Amman, Zarqa, Irbid, Balqa, Madaba, Karak, Tafilah, Ma'an, Aqaba, Mafraq, Jerash, and Ajloun — into a single operational map with shared CAD, ANPR camera feeds, and integration of specialised units (CID, Border Guard, Anti-Narcotics, Traffic Police, Gendarmerie/GADSA).
How does the platform support Jordan Civil Defence Directorate (CDD)?
KabatOne connects Civil Defence Directorate (CDD) stations across all 12 governorates, coordinates 911 unified CAD dispatch with King Hussein Medical Center/Jordan University Hospital/Prince Hamzah Hospital for patient transfers, and integrates fire response at JEPCO/NEPCO power facilities, Jordan Petroleum Refinery Company (JPRC), Aqaba Port, and Queen Alia International Airport (AMM).
Does KabatOne support Amman Safe City and Jordan's CCTV network?
Yes. KabatOne provides centralised video management for Amman Safe City cameras and PSD CCTV/ANPR across the Greater Amman Municipality (GAM) road network — including Highways 35/40/65, the Desert Highway, Jordan Valley Highway, Amman Ring Road, and Queen Alia International Airport (AMM) — with AI video analytics and real-time alerts shared with the National Centre for Security and Crisis Management (NCSCM).
How does KabatOne comply with Jordan Personal Data Protection Law (Law 24/2023) and NITC requirements?
KabatOne implements encryption at rest and in transit, role-based access controls, data subject rights management, and breach notification aligned with Jordan's Personal Data Protection Law (Law 24/2023) supervised by the Ministry of Digital Economy and Entrepreneurship (MODEE). The platform aligns with National Information Technology Center (NITC) cybersecurity standards and Jordan CERT (CERT.jo) incident response frameworks.
How does KabatOne support Aqaba Special Economic Zone and Port of Aqaba security?
KabatOne integrates Aqaba Port (Jordan's only sea outlet, handling 26M+ tonnes/year), Aqaba Special Economic Zone Authority (ASEZA) industrial zones, and the port's CCTV/access control into unified situational dashboards with AIS maritime radar, ANPR gates, and coordination between PSD Aqaba branch, CDD, and Jordan Armed Forces (JAF) for border security along the Gulf of Aqaba.
How does KabatOne handle Jordan border security and crossing management?
KabatOne connects the Jordan Border Guard Corps across all major crossings — King Hussein Bridge/Allenby (West Bank), Sheikh Hussein Bridge (north), Wadi Araba/Yitzhak Rabin (south), Jaber/Nassib (Syria), Al-Karama/Al-Omari (Iraq), and Aqaba/Durra (Saudi Arabia) — providing ANPR, biometric access integration, and real-time incident escalation to GID and NCSCM.
How does KabatOne align with Jordan Vision 2030 and digital transformation?
KabatOne aligns with Jordan Economic Modernisation Vision 2025/2033 pillars — Digital Jordan, Smart City Amman (GAM), NITC e-Government framework, and CERT.jo cybersecurity roadmap — by providing AI/IoT public safety platforms that modernise PSD, CDD, and NCSCM operations compliant with Law 24/2023 and Regulation 32/1994 government procurement rules.
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