Public Safety Software for Saudi Arabia: MOI, Unified 911, NEOM, Hajj, PDPL & NCA

Hajj and Umrah Management — 2.5M Simultaneous Pilgrims

The annual Hajj in Mecca is the world's most complex crowd management operation — up to 2.5 million people in the same geographic space. Command centres need real-time crowd density analytics, drones, ANPR, and multi-agency coordination to prevent stampedes, detect medical emergencies, and manage security incidents.

NEOM and The Line — Public Safety in Unprecedented Megaprojects

NEOM ($500B+) and The Line (170 km linear city with no cars) require fully autonomous and integrated public safety systems without traditional infrastructure. Operations centres must manage autonomous cameras, drones, IoT sensors, and emergency coordination without conventional road access.

Unified 911 Across 13 Regions — National-Scale Multi-Agency Dispatch

The 911 system integrates police, fire, SRCA, and traffic across 13 regional centres with national coordination. CAD systems must handle millions of annual calls with real-time response, GPS location, AI call classification, and protocols specific to the Saudi operational context.

PDPL and NCA ECC — Mandatory Data Residency and Cybersecurity

Saudi police and emergency systems must comply with PDPL 2023, NCA ECC controls, and CCRF for cloud. Vendors must guarantee Saudi data residency, compliance with 114 ECC controls, and support for Saudization requirements in the implementation team.

Unified 911 CAD Dispatch with AI for Police, Fire, SRCA, and Traffic

K-Dispatch manages the unified 911 system across 13 regions with automatic incident classification, predictive AI resource assignment, and real-time coordination between police, Civil Defence, SRCA, and traffic — compatible with Saudi National 911 Operations Centre protocols and regional centres.

AI CCTV Management for NEOM, The Line, and Hajj Security

K-Video integrates megaproject camera networks (NEOM, The Line, Diriyah) and Hajj/Umrah security systems with advanced AI analytics — crowd density analysis, ANPR, suspicious behaviour detection, integrated drones — compliant with PDPL and NCA ECC controls, with Saudi data residency.

GIS Situational Awareness for Megaprojects and Mass Events

K-Safety provides the shared GIS operational map across MOI, Civil Defence, SRCA, and traffic police for mass events (Hajj, Jeddah F1 Grand Prix, Riyadh Boulevard) and megaproject emergency coordination — with unit positions, evacuation management, and situational analysis for millions of people.

Saudi Data Residency with PDPL/NCA ECC and Saudization Support

On-premises deployment in MOI data centres or Saudi-certified cloud. Compliance with PDPL (Royal Decree M/19), 114 NCA ECC controls, and CCRF/CITC. Support for Saudization (Nitaqat) and localisation requirements. Compatible with the Etimad platform for public tenders.

How is public safety organised in Saudi Arabia?

Saudi Arabia organises its public safety under the Ministry of Interior (MOI / وزارة الداخلية), which oversees the Saudi Police (الشرطة السعودية) organised across the kingdom's 13 administrative regions. The State Security Presidency (رئاسة أمن الدولة) covers intelligence and counter-terrorism. Civil Defence (الدفاع المدني) manages fire, rescue, and industrial emergency incidents. The Traffic Police (المرور) operates under the MOI. In 2017, Saudi Arabia adopted the unified 911 number for all emergencies — police, fire, ambulance, and traffic — replacing separate numbers. The National Security Council (NSC) coordinates security at the national level. The Saudi Arabian National Guard (SANG) is a parallel force to the military with internal security responsibilities. Vision 2030 smart city projects — NEOM, The Line, Qiddiya, Diriyah — require cutting-edge public safety infrastructure.

How does emergency dispatch work in Saudi Arabia? What is the unified 911 system?

Saudi Arabia adopted the unified 911 number in 2017 for all emergencies — police, fire, medical, and traffic — following the North American model. The National Emergency Operations Centre 911 (مركز العمليات الطارئة 911) in Riyadh coordinates national response, with regional centres in all 13 provinces. Saudi Arabia's 911 system is among the world's most technologically advanced: it integrates CAD dispatch with GPS location, AI voice analysis for call classification, and real-time situational displays. The Saudi Red Crescent Authority (SRCA / الهلال الأحمر السعودي) manages pre-hospital medical emergencies. The NEOM and The Line megaprojects include integrated security operations centres with futuristic emergency response standards.

What are NEOM, The Line, and Vision 2030 in terms of public safety?

Crown Prince Mohammed bin Salman's Vision 2030 includes the world's highest per-capita investment in smart city and public safety technology. NEOM is a futuristic 26,500 km² city in northwestern Saudi Arabia with $500B+ investment. The Line — part of NEOM — is a 170 km linear city with no streets, no cars, and zero emissions that will require fully autonomous and integrated public safety systems. Diriyah (new historic capital), Qiddiya (entertainment city), and The Red Sea Project are other mega-projects with advanced public safety requirements. Hajj and Umrah security — with up to 2.5 million simultaneous pilgrims in Mecca — is the world's most complex crowd management operation, using AI analytics, drones, and tracking systems. The government's National Digital Transformation Programme includes complete digitisation of emergency services.

How is public safety software procured in Saudi Arabia?

Government procurement in Saudi Arabia is conducted through the Etimad platform (منصة اعتماد), the centralised government e-procurement portal. The MOI and its subsidiaries (911, Police, Civil Defence) tender large-scale technology projects directly. NEOM and Diriyah smart city projects have their own procurement entities. Large-scale public safety contracts typically require industrial offset agreements and compliance with Localisation (local Saudi content) targets under the Saudi Vision 2030 Framework. International vendors generally need to establish a local presence in Saudi Arabia — as a joint venture with a Saudi partner or through Saudi Aramco Industrial Zones (SPARK). The Saudization programme (نطاقات, Nitaqat) sets minimum Saudi employee quotas that contractors must meet. The LEAP technology conference in Riyadh is the key event for showcasing public safety and smart city solutions.

What are the data protection and cybersecurity requirements for police software in Saudi Arabia?

Saudi Arabia enacted the Personal Data Protection Law (PDPL / نظام حماية البيانات الشخصية, Royal Decree M/19 of 1443H, 2021), effective 2023. The PDPL establishes purpose limitation, data minimisation, and data subject rights, managed by the NDMO (National Data Management Office). For cybersecurity, the National Cybersecurity Authority (NCA / الهيئة الوطنية للأمن السيبراني) sets mandatory cybersecurity controls through the ECC (Essential Cybersecurity Controls) framework and CITC (Communications and Information Technology Commission) for telecoms. Government and critical infrastructure systems must comply with the ECC. Cloud vendors for the public sector must be registered under the Cloud Computing Regulatory Framework (CCRF) of the CITC. National security and police data requires on-premises storage or certified Saudi data centres (data residency).

What video surveillance infrastructure does Saudi Arabia have and what are the most notable systems?

Saudi Arabia is building one of the world's most advanced video surveillance infrastructures as part of Vision 2030. Riyadh, Jeddah, and Mecca have extensive CCTV networks integrated with MOI operations centres. Mecca and Medina have specialised surveillance systems for Hajj and Umrah crowd management — AI crowd analytics, drones, and pilgrim tracking systems. The NEOM, The Line, and Diriyah megaprojects feature zero-infrastructure designs with fully integrated and autonomous video surveillance. ANPR licence plate recognition is deployed on motorways and checkpoints across the kingdom. The Smart Traffic Saudi programme (Muroor / المرور) integrates traffic cameras, ANPR, and incident management in a unified platform. Security for the Jeddah F1 Grand Prix and major events at Riyadh Boulevard requires massive temporary camera deployments with AI analytics.

Why is KabatOne suited for Saudi MOI, the unified 911 system, and Vision 2030 megaprojects?

KabatOne integrates the functions that Saudi MOI, regional 911 centres, and Vision 2030 projects manage through separate systems: unified 911 CAD dispatch with automatic incident classification, predictive AI resource assignment, and coordination across police, fire, SRCA ambulances, and traffic for all 13 regional centres (K-Dispatch), CCTV network management and AI analytics for megaproject security (NEOM, The Line, Diriyah) and Hajj/Umrah crowd management — ANPR, suspicious behaviour detection, crowd density analysis, forensic search — compliant with PDPL and NCA ECC controls (K-Video), and shared GIS situational awareness across police, Civil Defence, SRCA, and traffic for major event operations and megaproject incident management (K-Safety). Saudi data residency, PDPL/ECC/NCA compliance. Saudization and localisation support. Demo tailored to the Saudi 911 model and Vision 2030 megaproject requirements.